Every Journey, Expertly Managed.

Helping insurers, hospitals, and mobility teams move vulnerable travellers safely anywhere in the world, with total confidence.

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End-to-End Travel Coordination

You’ll have one dedicated coordinator managing every stage of the journey, from planning to arrival. We handle complex travel with precision, ensuring clear communication and fast response when timing is critical.

Fast, Precise Coordination
We respond quickly and execute complex travel plans with accuracy, especially in time-critical situations.

Centralised Communication
All updates and coordination are handled through one channel, giving you full visibility without added workload.

Our Services

Medical & Emergency Travel Support

  • Medical Evacuation

  • (Repatriation included here)

  • Travel Escort (only the medical/qualified aspect)

  • Continuity of Care During Transit

Travel Coordination & Passenger Support

  • Premium Meet & Greet

  • Premium Transport Service

  • Flight Booking

  • Travel Escort (general support side)

Case & Logistics Management

  • Payment Facilitation

  • Insurance / client coordination (implied in your copy)

  • Booking + admin support

Get in touch

Why Partner With Us

For Insurers

Reliable, end-to-end coordination you can trust

  • Streamlined case handling

  • Fast response for urgent situations

  • Global coordination across providers

Insurance API Solutions

Automate traveller assistance requests and improve response times through API integration.

For Hospitals

Safe, supported discharge and patient transfers

  • Post-discharge travel planning

  • Medical and non-medical escorts

  • Coordination with receiving care providers

Integrated Discharge
Support

Coordinate discharge and travel support through connected workflows for safer patient transitions.

For Case Managers

Reliable, end-to-end coordination you can trust

  • Centralised communication

  • Full journey oversight

  • Reliable execution across every stage

Connected Case Handling

Simplify service requests, tracking, and updates with real-time API integrations.

Assistance Companies

Scalable, consistent support across regions

  • Fewer vendors to manage

  • Consistent service delivery

  • Seamless global coordination

Scalable Global Operations

Access coordinated global travel assistance services through API-driven support.

A Partner That Adapts to You

We work alongside insurers, hospitals, assistance companies, and case managers with flexible coordination models designed to integrate seamlessly into existing systems and workflows.

Start a Request

Tell us your requirements, and we’ll take care of the rest.

You’ll be assigned a dedicated coordinator who manages the entire journey from start to finish handling complex logistics, coordinating services, and ensuring everything runs smoothly, even in time-critical situations.

Our Process

  • Tell us what assistance or travel support is required via our online request form.

  • Our team reviews the journey requirements and prepares a customised service proposal.

  • Once approved, we coordinate and activate all required services across the journey.

  • Our coordination team monitors the journey, manages providers, and provides ongoing updates throughout the service.

  • Following completion, we provide final service updates, reporting, and post-service support where required.

Real Journeys. Genuine Trust

  • “From start to finish, the entire journey was handled with care, precision, and professionalism. The coordination of transport, assistance services, and overall support exceeded our expectations and helped turn a stressful situation into a seamless experience.”


    — Steve C, Australia.

  • “Coordinating urgent repatriation cases isn’t easy, but Gill Travel Assist has become our go-to partner. They communicate clearly, act fast, and always make our clients feel safe and supported.”


    — Jamal A. - New Zealand

  • We regularly refer patients who need complex travel arrangements post-discharge. Gill Travel Assist consistently delivers, reliable, timely, and with the care our patients deserve.”


    — Dr. Emily T . - Vietnam

  • “We were worried about how our mother would manage such a long journey on her own. Gill Travel Assist handled every detail, escort, transfers, hotel, and kept us informed every step of the way.”

    — Anita R - Australia

  • “When we need support for travellers with special needs, Gill Travel Assist offers solutions, not just services. They’ve helped us uphold our duty of care with professionalism across borders.”


    — Louis C - Canada

  • “After my father’s hospital discharge overseas, Gill Travel Assist handled everything, nurse escort, ground transport, and a wheelchair-accessible hotel. They kept us updated throughout and treated him with genuine care and dignity.”


    — Ravi M. - New Zealand

Frequently Asked Questions

  • Please include the traveller’s needs, destination, travel dates, mobility or medical requirements, and any urgent timeframes.

  • We support insurers, hospitals, case managers, assistance companies, and organisations managing complex travel needs.

  • Yes. We coordinate urgent travel support, including medical transfers, repatriation, transport, escorts, and airport assistance.

Answers to common questions about our travel assistance, medical transport, and passenger support services. If you need more help, our team is here to assist.